Frequently Asked Questions
Common questions about Floatra’s platform, compliance, and operations.
Is Floatra a lender?
No. Floatra is a technology and orchestration platform. All loans are issued, held, and serviced by licensed lending partners. Floatra does not provide credit, hold capital, or act as a lender of record.
Who provides the loan capital?
Loan capital is provided entirely by licensed lenders partnered with Floatra. Floatra does not pool, hold, or manage any lending capital.
Who makes the credit decision?
All credit decisions are made by the licensed lender. Floatra performs eligibility evaluation based on lender-defined rules, but this does not constitute a credit decision by Floatra.
Does Floatra hold or move money?
No. Floatra does not hold, custody, or manage customer funds or settlement balances at any point. Loan proceeds are paid by the licensed lender directly to the merchant or supplier.
Do vendors receive cash?
No. Vendors do not receive cash. Loan proceeds are used exclusively to pay for inventory purchases on the partner platform. Funds are paid directly to the merchant or supplier.
Who applies for the loan?
Vendors on integrated partner platforms may be presented with an inventory purchasing option at checkout, subject to eligibility. There is no separate loan application process outside the platform.
What happens if a vendor defaults?
Default handling follows the licensed lender’s policies. Floatra provides monitoring and reporting but does not assume credit risk, enforce collections, or manage recoveries.
Are loan approvals guaranteed?
No. All credit decisions are subject to lender approval and lender-defined eligibility rules. Floatra does not guarantee loan approvals. Terms and eligibility apply.
Is Floatra regulated?
Floatra operates as a technology and orchestration platform. It does not conduct lending activities. All lending is conducted by regulated financial institutions that are licensed lenders of record.
What types of businesses can use Floatra?
Floatra integrates with B2B trade platforms, distributors, and marketplaces serving SMEs. It is not designed for consumer checkout or direct-to-consumer use cases.
How is data handled?
Vendor and partner data is processed in accordance with the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws. Data is shared with licensed lenders and integrated platforms strictly on a need-to-know basis.
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